I'm wondering the same thing. I have an issue where I offer a free shipping discount for orders over a certain revenue threshold, but because the customer pays $0.00 for shipping, this is reflecting as a $0 shipping cost to me in the app I use to track profits.
My customers pay dynamic prices pulled directly from USPS and UPS based on their location, so I don't have a flat shipping rate to apply to all orders as an additional expense in my reporting. I need a way to easily export my actual incurred shipping costs for a given order (not just the aggregate shipping invoice).
Yes, why are there no reports on shipping costs? I want to be able to pull a report on what I'm spending on shipping, as well as my average package cost. I also offer free shipping over a certain amount but that doesn't mean MY shipping is free. Need to be able to keep tabs on my profitability.
I'm adding my agreement on needing this report in a much more detailed and concise way for accounting purposes. You can't even pull it in the upgraded version with custom reports.
The only real work-around I've found (after working closely with a Shopify rep for other solutions for a few weeks, looking at paid apps, etc) is to download all my bills for the period and enter the shipping costs into an excel spreadsheet, and generate totals and averages that way. Cumbersome but at least we can track it. Seems crazy though and a waste of my time since obviously the numbers are there, we just need a report.
FYI I learned this yesterday from a long chat exchange with a Shopify rep:
From your owner account, you can go to Settings --> Billing --> View Finance Overview (at bottom) to get a generalized shipping cost total for whatever time period you'd like. Ok good.
BUT I also learned - and feel this is potentially a HUGE issue with transparency on Shopify's part - that any additional/secondary shipping charges (such as dimensional weight adjustments, returned packages fees, and address adjustment/change fees) also just get lumped into this one "Shipping Fees" category and there is no other way to find or view those additional charges except by looking back into past individual orders to check their Timeline feeds. How can anyone be expected to do that? How do I know I'm being charged appropriately and where I need to make adjustments to my own shipping process in the future?
That is totally unacceptable and I encourage others to contact Shopify and make some noise about this.
A simple fix, if Shopify is not willing or able to provide comprehensive bills, is that the carriers can send me bills directly for any additional charges so I can evaluate and pay them. We would just pay the initial label cost through Shopify.
Thank you for bringing this up!
I was just checking my billing info and can't believe that I can't see details on voided labels and other adjustments!
I am truly concerned now about the voided labels whether I am getting a refund for them as the billing is not showing any of that, just billing twice for the same order.
I hope Shopify would fix this soon.