Shipping Error for some customers

Shazlyndon
New Member
4 0 0

Hi there, I’ve been using Shopify for over a year and have not made any changes to my shipping.

Over the last two days about four customers have gotten the below error message when trying to checkout.

‘Your chosen shipping rate is no longer valid. Please select another rate’

Other orders are coming through fine. Sometimes they are selecting courier, other times click and collect so I can’t seem to identify a common thread?

Everytime I go test the site it works fine. 

Any ideas? I can’t help but think it is a bug as I haven’t made any changes to the shipping options? 

Any help anyone can give would be super appreciated! 



 

Replies 9 (9)
HariKrishna
Shopify Partner
738 26 89

This looks like a bug. Have you tried contacting Shopify support?

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
UsmanAi
New Member
1 0 1

Hi, I'm getting the same error for 1 customer, will reach out to support now. thanks a

 

Ava
Shopify Staff
1044 70 165

Hey, @Shazlyndon!

I'd love to check this out for you in more detail, can I take a look at your store? I can try a test checkout for you if you could reply and post a link to the store, we can take things from there. Thanks!

Ava | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Shazlyndon
New Member
4 0 0

Thanks! I spoke with them last night and they are looking into it

Shazlyndon
New Member
4 0 0

Thanks Ava. I contacted support last night and they are looking into it for me.

johncAthra
New Member
1 0 0

I also have 2 customers who reported similar problems

Ava
Shopify Staff
1044 70 165

Thanks for the update, @Shazlyndon! I do hope the team were able to find a resolution for you. 

@johncAthra I'm sorry to hear you're facing a similar issue, were your customer able to provide any screenshots of what they were seeing? If you go to the Orders section of your admin, then select the Abandoned Carts section, you can see the orders they would have tried to put through. Can you check to see what products they were trying to buy to make sure there is a shipping rate in place for these products? Also, for your shipping rates, can I ask how they are currently set up? Thanks!

Ava | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Post21shop
New Member
1 0 0

Did you get this resolved? I have same error with a customer, shipping calculates, but that error occurs when Pay Now is selected

Ava
Shopify Staff
1044 70 165

Hey, thanks for reaching out! Could you show me some screenshots of the error the customer is seeing at checkout? Also, can you confirm you have shipping zones and rates set up for the products the customer was ordering plus the location of the customer? 

Ava | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog