Shipping Issue: Your order can't be shipped to the address you entered...'

DKeogh
Visitor
1 0 0

Help!

A few customers are contacting me as they can't process their order. They have bought before but their address is now not being accepted.

I check my end. Everything seems in order and input the order my end, sometimes it is accepted and sometime it shows the same error:

This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again...

 

Shipping zones seems fine. Any ideas?

Replies 3 (3)

Imogen
Shopify Staff
1667 194 288

Hi there, @DKeogh. Thanks for reaching out to the Shopify Community with your shipping rate situation. It's great to meet you, and I'm happy to dive in with you here to get this resolved.

 

Shipping issues like this can be caused by a few issues, so I'm going to outline the most common ones that we see for you below. Please take some time to check out the below information, and let me know if these steps lead to a resolution.

 

  • Confirm that the Location where your Inventory is hosted has Shipping Rates. You can access the shipping profiles from Settings -> Shipping & Delivery -> click into each profile, and make sure you see compatible Shipping Rates for each Location that has Inventory you need to ship.

  • Confirm that the Product is setup properly to inform what Shipping Rates should apply. Some common reasons include the "Physical product" or "Requires Shipping" setting isn't enabled properly; If there is weight-based or Calculated Rates and the item doesn't have a proper weight assigned; or If there's only Free Shipping over $100 and no Rates below.

  • Make sure that, whether or not you've enabled to Track Inventory for a Product or Variant, the Locations they're hosted through recognize they carry this Product. You can cross-compare the Locations seen in the Shipping Profile with the Product / Variant views and the Inventory they have available.

Another common issue one may encounter is the product not being in the right shipping profile. This is the first thing I look for when helping folks with this issue. If you go to 'Settings' > "Shipping and Delivery', you'll should see your shipping profiles listed. If you have more than one, make sure that the product the customer is trying to order is in a profile that offerings shipping to their location with appropriate rates.

 

If you complete the above steps and the issue persists, then I'd be happy to troubleshoot further. If possible, follow up with me here with the following information:

 

  • A link to your shop
  • The product these customers were trying to purchase
  • the country these customers were trying to purchase from

With that information, I'll be able to test out a few different things in the checkout to better pinpoint the cause.

 

Additionally, I wanted to provide you with a resource that provides solutions to other common issues businesses encounter with shipping. We've written a blog all about the topic that you can find here. I definitely recommend, after taking time to review the previous info I've shared, to checkout that blog!

 

Hope to hear from you soon!

Imogen | Social Care @ Shopify 
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thomaskrause
Visitor
2 0 0

Same issue for us. 

Mirdas
Shopify Partner
470 49 78

I have created Shopify Checkout Rate Troubleshooting Steps. I hope this helps.

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping