Shipping labels are temporarily unavailable

Shipping labels are temporarily unavailable

CK_701
Visitor
2 0 0

Shipping labels are temporarily unavailable.

 

whats going on, how long, how often does this happen? 

 

thanks

scott 

Replies 2 (2)

Victoria
Shopify Staff
2274 154 262

Hi there, @CK_701.

 

Thank you for reaching out and posting to the Shopify Community!

 

Earlier today Shopify experienced a problem that was preventing some merchants from buying shipping labels. Our developers have since resolved the issue and you should be able to generate shipping labels as expected.

 

Prior to generating shipping labels, I recommend clearing your cookies and cache and completely rebooting the browser. I'd like to share our Shopify Status page so you can stay up to date on platform performance or any future outages.

 

We appreciate your patience and understanding as our team worked to resolve the issue. If you have any further questions please feel free to thread them here.

Victoria | Shopify 
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NutmegandHoney
Not applicable
2 0 1

Victoria, 

The same exact thing is happening to me and I have to send an order via UPS today (USPS is slower and it has to arrive tomorrow). I cleared cookies and cache and it's only happening with UPS labels. What do I do?!