Shipping Multiple Items - Shipping Rates not Calculating

[tendtome]

We have 2 products. One fits in a small box and is shipping Australia wide with a flat rate of $10.

The second is much more bulky and is expensive to ship. Shipping prices for this item vary greatly depending on where in Australia it's being shipped. So we assest the shipping cost and added flat rate fees for each region of each state. Which can be selected manually at checkout. 

These shipping rates work fine if the customer only orders one of the items. However, if they order both, shopify is only showing the $10 flat rate at checkout from the small item. Where as I need it to show the list of shipping options for the bulky item. 

How can i fix this or input these shpping rates another way so it works better?

Please help. 

https://www.uspsystems.com.au/checkouts/cn/c1-5f572c7faa8c87bedc75ed12cf4326a9/shipping

password is 'parnki'

Thanks, Deanna

[sniper2804]

Hello, 
I can think of 2 solutions to solve this.

1. Ideal solution.
Use a third party app like ShipMagic to setup flat rates as you want. The built-in shopify shipping has limitations and cannot exactly handle the scenarios as you mentioned. While ShipMagic is free, be informed that you need CCS (Third Party Carrier Calculated Shipping) enabled on your store in order for this app to work. CCS is also free if you are on the Plus, Advanced or Shopify plan.

2. Hack solution. This solution will have limitations.
Create 2 shipping profiles, one for smaller and one for larger items. Add flat rate fees for all the regions to both the profiles. For smaller profiles, the rate will be $10 for all the regions and for the larger products, the rates will be according to what you have assessed. Ensure that the rate name is same between both the profiles for a region. Now the shipping should work. You will see a list of rates appear, but the rates will be added. For example, if you are shipping to a region XXX where the rate is $20 for larger items and $10 for smaller items - the final rate shown to the customer would be $20+$10 = $30. This is the default behaviour by Shopify and cannot be changed. 
FYI: You can use an app like Shipr to automate the process of assigning shipping profiles to products

[tendtome]

We dont have CCS as we are on the Basic Plan and do dont want to upgrade. 

Option 2 would get messy? The bully item has 5+ shipping rates for any state. I dont want to have that on the smaller item too. As yes it would combine if the customer orders both. But what if they only order the smaller item? It'll have 5+ shipping rates all for the same price of $10. It would be confusing and messy. 

[sniper2804]

Hmmm. Makes sense. Without CCS that's the best solve I could come up with. 😀

BTW, I think you can get CCS on the basic plan by paying $20 per month to Shopify. Some of my clients on ShipMagic app are on basic plan, yet they are able to use our app perfectly. 

[ChelseySoper]

Some existing Basis users fall under the "grandfathered" rule when Shopify changed their platform plans a little back ago. We also have some Basic users as well. If they want any new features from Shopify, they'll have to leave their current Basic plan and the new Basic won't allow them to have access to the Third Party Calculated Rates. 

However, any new Basic plan (going back around a year or more) will not have access. 

[ChelseySoper]

Hey @tendtome 

I have a few questions about your shipping setup.

1- Do you have multiple profiles set up? (General and another?)

• If you do, Shopify will always split the cart into sub-carts and treat each item as it's own, and calculate each item as its own, and blend the rates together (but not always).

2- Do both rates that you created have the same name? (Standard shipping as an example)

• Shopify will always remove a duplicate rate and only display the cheapest of the two at checkout.

3- Are you wanting the prices to blend together or only show the most expensive option?

Depending on your answers, you may require a rate-providing app to help build and handle the shipping conditions you have laid out. 

Please note, that any rate providing app requires Third Party Calculated Rates, which depending on your plan level may cost $20 a month. This feature is not accessible to Basic Plan levels unfortunately. 

If you would like any more information about our app - Intuitive Shipping, please don't hesitate to ask. We have over 5 years on Shopify, with amazing customer support (just read our reviews).

I encourage you to do your research on every app, as knowledge is power. 

I hope I helped get you a step closer to solving your issue. If you have any questions, please don't hesitate to ask.

Thanks,

Chelsey

[tendtome]

1- Do you have multiple profiles set up? (General and another?) It's set up as two custom shipping profiles.

• If you do, Shopify will always split the cart into sub-carts and treat each item as it's own, and calculate each item as its own, and blend the rates together (but not always).

2- Do both rates that you created have the same name? (Standard shipping as an example)

• Shopify will always remove a duplicate rate and only display the cheapest of the two at checkout. No, the custom rates are set up as different names.

3- Are you wanting the prices to blend together or only show the most expensive option? Whatever is easier. But at minimum show the most expensive rate.

[ChelseySoper]

Hey @tendtome 

Unfortunately, when there is more than one Profile, Shopify will split the cart, and each item will receive its own rate. The large item when in the cart with the flat $10 fee item won't work the way you want it to. 

You can always do the math and see if jumping up to the Shopify plan level, and using a third-party rate provider to calculate your rates (so apps monthly plan) vs what you have right now (incorporating the 0.30 cent charge per order and transaction fee). 

I hope that helps.

Chelsey