Shipping Not Available but product is listed as a physical product

[spanishmimosa]

I'm having trouble with an order. It's a physical product and the box is marked for physical product. The customer paid for the shipping but it still says Shipping Not Required. Please advise what I can do to correct this. Thanks, April

[Anindita]

Hi @spanishmimosa 

I guess this needs a back end check. You can contact Shopify live chat support to resolve this: https://help.shopify.com/en/questions#/contact/chat