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Shipping not available for the selected address

Danielnz
Excursionist
29 0 10

I've set up all my shipping zones and price conditions but when I check out I get the error:

 

"Shipping not available for the selected address"

 

The address entered is covered by the zones. I've just opened my store and customers are reporting the same error, so they can't complete their orders.

 

I'm using the Debut theme. No products have weights attached. Help!

Replies 32 (32)
Lilith
Shopify Staff
Shopify Staff
603 72 173

Hey, @Danielnz!

 

My name is Lilith, I'm on the Social Care team at Shopify. Sorry to hear about the shipping challenges there! I'd be happy to help here.

 

With our Shipping Profiles, if you have the rates set up so that they depend 100% on the price of the items in total in the cart instead of weight, I recommend taking a peek at your settings under Settings > Shipping > Shipping Profiles and make sure that you've got all possible cart totals covered.

 

What I mean is that all cart totals from $0.00 to unlimited have rates assigned to them. For more details on the steps to checking this, you can refer to the step by step shipping rate set up guide.

 

Since you don't have any weights assigned to your products, any weight-based rates will fail and not show up at checkout either. Have a peek to make sure all your weight profile rates are based on price only.

 

Once you've confirmed the rates cover the prices or weights at checkout and the regions, the second thing I would check is to check those carts that have been abandoned and test the addresses out. If your customer has entered their address information and abandoned the cart due to not being able to complete the order at shipping, you can access those exact carts under Orders > Abandoned Checkouts.

 

On this page, you can see if a shipping rate was chosen or not under the Checkout Details section. See screenshot below on what it would look like:

 

 

alt

 

 

If you don't see an address on the right side, the customer didn't get past the address page so they wouldn't have got to the shipping stage. If there is an address and you don't see a shipping rate chosen as seen in the screenshot above, I'd recommend testing to make sure the address is typed in the following regions' postal guidelines. You can find those in the postal or carrier website related to your set up.

 

I'd like to help you out further. However, I've got limited details in your post. Once you've done the above, please let me know here and include your site URL so we can have a look at your checkout and test some addresses. Just as a note, thank you for not posting your customer's address here, this information is private so we can test this out with you over secure email should the above troubleshooting doesn't work.

 

Can you also confirm if you have specific countries or regions that you ship to?

 

Let me know how you do with the information above! I'm happy to answer any questions you think of as you work on your business.

Lilith | Social Care @ Shopify 
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maibslash
New Member
2 0 0

I need help with my website. So I tried to test payments, once i was in the check out it said I could not ship in the country I tested but I placed almost all countries in my shipping zone. How can I ship on the countries I placed on the zones I choose, the rate and country is there but it`s not working.

ScubaSteve
New Member
1 0 0

I am having difficulty with the integrated Shopify - Canada Post application in shopify. My rates work perfectly if I specify them manually. However, no addresses are "valid" if I use the Canada Post option for postage which is integrated in the shopify shipping settings. I assume it is best to use shopify rates as they have some great discounts but I cannot seem to get this to work. There is no weight or price option for the Canada Post rate option as I assume it has to be by weight. Please help me asap!!!!

Lylefk
Excursionist
15 0 2

Hi, did you ever get resolution on this? I'm intermittently getting the same error. When I check out on my computer or phone I get the correct rate failure message, but others see what you got. Thanks and good luck if not!

SociallyUnique
New Member
3 0 0

Hi there!

 

I am getting the same errors. It's so frustrating. Some international locations work, but when I try "South Africa" as an example, it says "We don’t offer shipping to South Africa." I went back to my shipping and I have the rest of the world selected, and South Africa is included, so not sure why I am getting this error?

 

Any help is greatly appreciated!

 

Thanks

kaitlin@arcpromedia.com

Screen Shot 2020-05-09 at 8.43.03 PM.png

MichaelMadrid
New Member
1 0 0

Getting the same error just started yesterday out of nowhere. 

I'm using Printful Live rates. It's been working fine for 2 years

I modified 1 product to not use Printful just to show out of stock but this error is happening to other products not the one I modified?

 

ilovedoodle
New Member
2 0 7

I didn't modify anything. Buyers complained that they getting this message when checking out for the last few hours.
"This order can’t be shipped to your location. Contact the store for more information."
I'm using printful Live shipping rate too. Been working great with no problem for a few years. Please solve this ASAP!

LaurelK
New Member
2 0 3

I found this thread when dealing with basically this exact issue.

 

For anyone who read the "Solution" but are still experiencing the problem, here is what my issue turned out to be:

 

If you have multiple locations set up, and you set up different shipping profiles to deal with them, make sure that your locations and your shipping profiles match!

 

Example: I have Location A (default) and Location B, and have made Shipping Profile A (General Shipping) and Shipping Profile B to deal with them.

I have a handful of products in Location B, so I go to Shipping Profile B and select "Manage Product" and search for & select them from the list. Great! All my price conditions are perfect, good to go.

Except for Product BBC, whose location was accidentally set as Location A! So the shopping cart saw it was marked in Shipping Profile B for Location B, but didn't find any Product BBC under Location B, and so it threw up an error because it didn't know what to do.

 

I don't know if this will solve everyone's problem, but that was mine and now I'm not getting the error anymore.

ShmancyDesigns
Tourist
3 0 2

The fix for me was this.  I uninstalled the printify app within shopify.  Instant fix.  Store is still connected from shopify, no more unable to ship problem.

savelam
New Member
1 0 0

What worked for me was that I removed the rates and added them back.

NicNoc
New Member
1 0 0

Are you still having the same issues? I am new to Shopify and I am test the checkout and I am getting the message and I cannot work out why?

 

thearcadeguys
New Member
9 0 0

Hi Lilith, we are having the same issue with our site, but it's only when the customer adds add-on items to their cart.  We currently have it set so that the shipping rate for the add-ons is free, since the customer will be charged the full shipping rate for the main product, and there is no additional shipping charge for the add-on.  Are we doing something incorrect?  The shipping zone is set to "The Rest of the World".  

SmartSolo
New Member
1 0 0

Hello. try to make the shipping profile new. it worked for me like that. unfortunately i can't write in the chat so i took the time to write to you. best regards

dsmith81
New Member
1 0 0

But did you have Printify Items still on your store after removing the app ?

ShmancyDesigns
Tourist
3 0 2

I figured out what my problem was. I don't know if its the same for you.  At some point Shopify or Printify stopped allowing the automated shipping rate calculation for basic teir (the 29/mo one)  So now you have to put in the shipping rates manually.  I don't know when they did that because a few months ago all my stuff would auto calculate with the basica shopify account but now they don't. Now you have to pay for the 79/mo store for them to auto calculate shipping rates with printify.  Honestly just seems like a money grab to me but there it is.

If you're using the basic membership you have to manually enter shipping rates with printify. There's tutorials on how to do it I ended up just using a flat rate, but either way its a pain in the butt.

billmc
New Member
1 0 0

I am having the same problem. Get to checkout and add to the cart, then put in the shipping address and I get a message stating "shipping not available for this address. What am I doing wrong? I only dropship products. What do I need to do to get this corrected?

Lilith
Shopify Staff
Shopify Staff
603 72 173

@billmc This sounds like you may have a more specific and different situation. I'd recommend contacting our support team to help review your settings and make sure that we can help you quicker.

Our live support (chat and callbacks), as well as our email and our social media support, are available 24/7. 

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Lilith
Shopify Staff
Shopify Staff
603 72 173

@thearcadeguys  I think there might be a different app or situation happening here. Some add on apps will need some extra set up to work with specific shipping apps or settings. I'd recommend contacting us to help review your settings and make sure that we can help you quicker.

Our live support (chat and callbacks), as well as our email and our social media support, is available 24/7. 

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Lilith
Shopify Staff
Shopify Staff
603 72 173

@NicNoc have you set up any apps that work with shipping? Our team would be more than happy to dive into the account with you to check what's happening there.

I'd recommend contacting us to help review your settings and make sure that we can help you quicker.

Our live support (chat and callbacks), as well as our email and our social media support, is available 24/7. 

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog