Shipping Not Working on Mobile

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Hi, have my account set up so that it should give two UPS options to my customers for shipping. Seems to work fine when I test it on my desktop computer but when I try to order on mobile it gives me the error "Shipping not available your order cannot be shipped to the selected address. Enter a different address." This is using the same address. Seems to be across the board it won't give shipping to mobie users? No one can order from my site, need help!

Reply 1 (1)
Shopify Staff
Shopify Staff
1599 136 280

Hi, @GRcollection!


Welcome to Shopify Community.


Thank you so much for connecting with us and sharing your question. I was happy to lend a second pair of eyes and test this out on my end to rule out any local issues.


For context, I used this product from your site as my test subject and a generic United States address. You will likely find both of my test in your Orders > Abandoned Checkouts if you'd like to recreate the same environment on your end. I was presented with a shipping option on both desktop and mobile sites, which means there is likely something else going on.


For insight, a mobile version of a website is simply a responsive version of the desktop one. That means nothing actually changes in the site itself, just the user experience does. Essentially, there is no reason that we can narrow down that would cause a different result on a phone vs a desktop for shipping options.


With that being said, please consider the following:

  • are you using the same test product
  • if a particular product is causing the error, then it likely exists on the desktop version too - you may simply need to add some shipping profiles for the product in question
  • does the issue persist across other devices and networks
  • if so, can you show me some examples of the address and product you are using, along with some screenshot examples

I hope that helps us narrow down what is causing this and I look forward to hearing back from you.


Warm regards,

Olivia | Social Care @ Shopify 
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