Shipping options not displayed in check out

[gryhnd520]

When our customer goes to the Check Out the only shipping option is our free shipping. USPS nor UPS rates and options are not displayed for the customer to choose other shipping like Next Day Air or Express Shipping. Why are the other methods of shipping offering in the Check out?

Thank you

 

[Emily · Accepted solution]

Hi, @gryhnd520.

Thank you for reaching out and sharing that screenshot with me. 

There are a few different reasons why your shipping rates may not appear in the checkout. Are you able to send me a screenshot of your shipping rates/settings and your URL so I can test this on my end? 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[gryhnd520]

Hi Emily

We finally did something and now the shipping rates show up. Don't ask me what we did, but who's to argue.... Thanks for replying to my post

[Emily]

Hi, @gryhnd520.

Thank you for your reply and letting me know! I am glad you were able to fix that. 

Please reach out if you have any further questions!

Take care,

[yahmean]

Not working for me either. When i change the condition, it goes back to these default metrics. 

[Imogen]

Hi there, @yahmean. Thanks for following up on this thread! There can be a few different reasons why your shipping rates are not showing up as expected in your checkout! We have a troubleshooting guide available here that I recommend you follow along with to see if any of these suggestions help fix the issue. Please let us know once you've given the troubleshooting steps a try if you're still experiencing issues.