Shipping Package weight - Not being added to total order weight

[MXD]

Hi guys!

We've just received our new custom branded mailer boxes, and we are trying to include the weight of these to every order that goes out. 

We've setup our 'saved package', added the dimensions and weight (0.4kg) and made sure to select 'This package is used to calculate shipping rates at checkout'. FYI: We use the Australia Post plugin for live 'weight based' shipping rates. 

We then created a test order that included one product - this product weighs 2.1kg. 

When looking at the test order in our fulfilment app (ReadytoShip), the total weight of the order is still only the product weight (2.1kg) and does not include the additional 0.4kg for the 'saved packaging' weight. 

This is alarming as we need to make sure that Shopify is using the total weight (product + packaging) when calculating and charging the customer for shipping.

Has anyone else has issues with this? Or should we leave it for a few hours and see if the next 'real' order includes the 0.5kg shipping package weight?

[Moeed]

Hey @MXD 

It seems like you are experiencing an issue with the weight calculation in Shopify when using a custom branded mailer box and the Australia Post plugin for shipping rates. Here are a few suggestions to troubleshoot the problem:

1. Double-check your saved package settings: Ensure that you have correctly set up the saved package with the dimensions and weight of your custom branded mailer boxes. Verify that you have selected the option "This package is used to calculate shipping rates at checkout." Make sure you have saved the changes.

2. Clear cache and refresh: Clear your browser cache and refresh the page in your fulfillment app (ReadytoShip) to ensure you're viewing the most up-to-date information.

3. Test with a real order: Creating a test order with a single product might not always accurately reflect the actual shipping calculations. It is recommended to place a real order with multiple products, including the custom branded mailer box, to see if the weight is correctly calculated.

4. Check Australia Post plugin settings: Verify that the Australia Post plugin is properly configured and integrated with your Shopify store. Review the settings within the plugin to ensure that it is set up to include the weight of the packaging in the shipping rate calculations.

5. Contact Shopify Support: If the issue persists, it is best to reach out to Shopify Support directly. They can investigate the problem further and provide you with specific guidance or solutions.

If I managed to help you then, don't forget to Like it and Mark it as Solution!

Best Regards,
Moeed

[Foxfur]

I'm having this same issue. My product weighs 315g, and the packaging 90g.

On the order page in my office I can see the total weight is correctly calculated as 405g.

But when I pull the "currentTotalWeight" or the "totalWeight" from the graphQL API on the same order, I only get the weight of the item, not the packaging. 

I'm not using any 3rd party shipping plugins, so it could appear that the packaging weight isn't included in the total weight before made available in the API. Either that or I'm looking for the wrong endpoint, but I can't seem to find anything else that can give me the total weight.

so for now I have to make a manual work-around but if somebody could take a look at this and see what's up, that'd be super!! 😄

[GemmologyRocks]

Hi Foxfur

Did you manage to find a manual workaround that got this to work for you? If so would you share that. 

I've just spent hours setting up shipping areas that match Royal Mails,  and entering in the weight ranges and shipping costs.

And the first order that came in does not have the package weight added.  Fortunately in this case it doesn't tip it uno the next bracket.  But there will be occasions where it does. 

I'm desperately trying to get the things right while we're smallish,  so they don't cause me issues when we're bigger! (Although then I'll afford staff and bespoke software I guess!)

Thanks so much

Kerry - GemmologyRocks

[Foxfur]

I haven't been able to find anywhere in the API where you can get information about the total weight or the packages saved in the shipping settings. I hope though someone from Shopify will have a look into this and see if the total weight end point is working as intended. I can imagine that maybe it's a bug or it just haven't been linked up in the backend. 

The work-around I've implemented is just a variable in a file where I keep my overall system settings, where I can specify the weight of the packaging and then it adds that to the total weight within my own system. I only ship out in 1 size box so I don't need that much dynamic in this.

My system is just a simple server based script that takes order data and throws it into a json schema for the mail service, and sends it there, which may or may not be adequate in your case. 

[GemmologyRocks]

Thanks so much for taking the time to respond. My system is even simpler! So I will just stick with it for noe and put up with the occasional loss on shipping. Overall it will cost me less than loss of my time messing with it! But I may come back to this. Hopefully they will sort it....