Shipping physical and not physical on same order

[Bernie25]

When customers are adding physical and not physical products to their cart, shipping is being calculated on both. I have marked the non physical items as “This is not a physical product” and have also set up a shipping rate profile for the physical products. Pretty new to Shopify so not sure how to correct this. 

[Holly]

Hi @Bernie25 !

Thanks for reaching out about this. 

Would you be able to tell me which products you're testing along with your store URL? I'd like to troubleshoot this for you.

As for the non-physical product, do you have an application linked to its set up such as Digital Download? 

Please provide more context and I'll gladly investigate this for you.

Looking forward to your reply.

[Bernie25]

Hi Holly

Thank you so much for your swift reply. Here is my shop url.

https://thesewingcorner.uk/

Here are links for a physical and non physical product

https://thesewingcorner.uk/products/moda-mini-charm-pack-maple-hill-by-kansas-troubles-quilters

https://thesewingcorner.uk/products/online-zoom-sewing-class-31st-march-2022-1pm-5pm-bargello-cushio...



I haven’t used the digital download function but would love to learn more. I sell online classes so at the moment I email the customer with a you tube link or Zoom link, along with preparation instructions for the class. Not sure if I can do this as a digital download?

Thanks

Bernie

[Holly]

Thanks for all that info @Bernie25 !

With those two product links, I went ahead and added them both the my cart and, as I went to checkout, the only shipping option available to me was Local Pickup. Considering my address is in Canada, there's likely some adjustments we can make to your shipping settings. 

Can you send me a screenshot of the shipping zones and rates you have set up? We can start with assessing the physical products first then head to the non-physical ones.

As for Digital Downloads, the application is free and quite simple to work with. It allows you to add a file attachment to a product in your shop. This means that once the non-physical product is purchased, your customer will automatically receive a download file link when the order is complete. My thought on how this could work for your business would be to have a PDF or doc/sheet that includes instructions for the class along with the zoom link - provided that this link remains the same everytime session. 

Looking forward to your reply.

[Bernie25]

Hi Holly

Sorry for the delayed reply. It’s been a busy week.

Thank you for helping me with this.

I have three lots of rates set up, and have found it confusing.

Here is what I would like to happen if possible.

Three tiers of pricing for physical products depending on order value of those products as these fit with the actual size of the item rather than weight.

I am only able to ship to the UK and Isle of Man at the moment.

All classes, workshops and video tutorials will be free as no shipping involved.

If a customer’s order contains a mix of products, then can the shipping ignore the non physical items and just total up the rest then apply the relevant shipping rate on the total?

I have attached screenshots of my current rates. I did have all my non physical items marked as that initially but as that didn’t calculate correct shipping, I changed them to free shipping. But that didn’t work either 😢

Hope you can help.

Thanks

Bernadette

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[Sasank_Zula]

Hey @Bernie25,

I see that you want to sell links to Youtube and Zoom. Wire - https://apps.shopify.com/wire  can enable you to sell links. This is one of Wire's unique offerings.

In addition to the above:

• Wire automatically syncs the product list to enable uploads.
• In addition to URL links, Wire enables you to sell and send digital products like files, photographs, PDFs, and others.
• Customize your mail to give a personalized experience while delivering photographs
• We offer a 14-day trial to our customers and we are almost 80% cheaper than competitors

Hope this helps. Please feel free to reach out to support@zulahq.com for any assistance regarding the app.

[KelsiB]

Hi @Holly - I am having the same issue as @Bernie25 Bernie25 outlines above and below. 

Were you able to find a solution for them that does not involve Digital Downloads or other apps?