Shipping Rates not Pulling Through at Checkout

[Bluemouth]

Hi,

The shipping rates appearing on my test orders are not the rates that I have set up - it appears to be a flat rate of $20. I have a general profile which has a rate of $15 and then have synced all my products to custom rates which varies by location, but these are not pulling through at checkout - what am I doing wrong?! 

[Mirdas]

When products from multiple shipping profiles are added to the checkout, shipping rates will be combined. Please verify this.

If no rates are displayed at checkout, I have created Shopify Checkout Rate Troubleshooting Steps. I hope this helps.

[Bluemouth]

Hi,

There are multiple shipping profiles which are location based, this order is all going to one location. The shipping origins are all correct. And a combined rate still wouldn't be this pricing even if it was combining.  

The shipping is showing in checkout of $20, regardless of location, however this rate isn't anywhere in my set up profiles or default? 

[YOD_Solutions]

Please check if your product weight is correctly set (with the correct unit) since your rates use weight condition (0 - 10kg). Shopify might be using the backup rates if the weight condition is not satisfied.