shipping

[teana76]

cant deliver to address message can some help me with this

[ChelseySoper · Accepted solution]

Hey @teana76 

This can happen for a few reasons:

1 - The country isn't added to your Markets 

2 - The zone isn't added to your Shipping and Delivery shipping settings within the General Profile (or custom profiles)

3 - The address is actually incomplete and can't call a live calculated rate.

If you are able to confirm that your Shipping and Deliveries section within the settings has at least 1 location. A rate for the zone the customer was attempting to checkout. If those are both true, I would confirm it was a true address. 

I hope that help!

Chelsey