Shop Pay Charged the customer after cancellation

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I cancelled an order however Shop Pay processed an authorization afterwards and the fund are being held until May 17th the customer is upset and thought I ran the card again after cancellation however it looks like shopify did this one their own. Please release the funds sooner if possible. My store order 1311.

Reply 1 (1)

Shopify Staff
1725 146 309

Thanks for reaching out to our network, @WeAreKBeauty!


Shop Pay is an accelerated payment method, much like Apple Pay or Google Pay, but it is not the payment processor. This hold is very typical of banking institutions and is typically removed shortly after. We are unable to offer order support, so it is recommended that the customer consult with their bank directly for clarification.


If a double charge was in fact processed, then please connect with our Live Team directly. 

Olivia | Social Care @ Shopify 
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