Accepting credit cards, warehouses, and shipping and fulfilling orders
Shop Pay defaulting to local pick up instead of letting customer decide is causing major issues.
We are receiving at least 10 orders per week that were supposed to be sent but the customer has accidentally checked out with local pick up instead. And what makes it even more painful is you cannot add shipping to a local pick up order. My customers are getting frustrated.
Here is a photo of the checkout page, for some reason I am getting an error code when trying to add an image here.
https://share.getcloudapp.com/8Lu0GD5E
This is Shopify Supports reply to the issue:
I was able to look over this with my team and can confirm that when checking out with Shop Pay the cheapest available shipping rate will be selected by default. As local pickup is free, it is the cheapest available rate and therefore is expected behaviour that this will be displayed by default. As you are aware, the buyer has the option to change the shipping method by clicking the drop down arrow next to the pre-selected shipping rate.
I can imagine that this is a common frustration for our merchants so I would like to go ahead and submit this feedback to our developers on your behalf. Following from this I have a few options for you to consider listed below:
Send out communication to your customers that if they are wanting to checkout using Shop Pay, it's encouraged they pay attention and change the shipping to their desired method as the default selection will indeed be local pickup.
As you mentioned today, you can remove the Shop Pay option entirely considering the local pick up method is free and cannot be changed this will continue being default selection at this current time.
Solved! Go to the solution
This is an accepted solution.
Shopify developer here. I have checked the code and we have deployed a fix on June 9 for the majority of the cases. There were still edge cases where the presence of a non-shippable item in the cart causes the logic to fallback to the cheapest option and we've just deployed a fix for this yesterday.
Your problem does not seems to be coming from the same issue since you mentioned it existed even after removing local pickup so I'd suggest contacting Support if the problem still exists.
To learn more visit the Shopify Help Center or the Community Blog.
I am having the same issue! We are supposed to be saving time with these conveniences but due to the inability to quickly add shipping to an order, there is too much time spent on work arounds (and the potential to lose the sale due to a frustrated customer). I'd rather local pick up not be a default for people. It is happening at a more rapid pace now with Shop Pay. Since Shop Pay is now the only fraud covered payment method without buying yet another app, it isn't a great option to just disable it. Please fix this!!!
I have just disabled Shop Pay. I didn't realise I could turn off Shop Pay but still use Shopify Payments to accept visa, master and amex.
I will turn Shop Pay back on once this issue has been addressed.
We are having the same is, its very time consuming and not a good user experience. I believe it is a new issue too, we have obly recently started to see it. They really need to fix it, glad I found this thread and it isn't just us. I'm going to push them to resolve it urgently, it's not good enough.
Yes, definitely a new issue for us. Probably for the last few months, but been getting more and more mistakes recently.
Same issue! I thought it was the terrible drop in the economy, and after more than 2 weeks a friend wrote that he wasn't able to purchase something from me. I sent out 2 newsletters offering 20% off over the Father's Day holiday and didn't see one order. I'm hemmoraging here and can't believe that Shopify hasn't fixed this, and that their customer service agents have not been updated! I've called multiple times and Not One Of Them had been educated about this disaster!
I just removed the local pickup feature and attempted to place another order, and still the same issue! HELP!
This is an accepted solution.
Shopify developer here. I have checked the code and we have deployed a fix on June 9 for the majority of the cases. There were still edge cases where the presence of a non-shippable item in the cart causes the logic to fallback to the cheapest option and we've just deployed a fix for this yesterday.
Your problem does not seems to be coming from the same issue since you mentioned it existed even after removing local pickup so I'd suggest contacting Support if the problem still exists.
To learn more visit the Shopify Help Center or the Community Blog.
Thanks for the update @Varp
I have now re-enabled Shop Pay and tested it, seems to be working well, now defaulting to a paid rate. Will leave it on and see how it goes!
We are having this exact issue and it's over a year after it has been "solved"?? Can someone help with how we can implement the solution? The shop pay checkout still has local pickup free as the default even though they have "ship" selected up top.
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