Solved

Shop Pay defaulting to local pickup Is still occurring even tho last thread said it was resolved

deavon
Tourist
9 1 2

Shop Pay defaulting to local pick up instead of letting customer decide is causing major issues.

We are receiving at least 3 orders per week that were supposed to be sent but the customer has accidentally checked out with local pick up instead. And what makes it even more painful is you cannot add shipping to a local pick up order. My customers are getting frustrated.

 

Here is a screenshot

IMG_9083.PNG

Accepted Solutions (2)

Varp
Shopify Staff
4 2 1

This is an accepted solution.

From the screenshot it looks like "Free pickup" was set up as a free shipping method instead of using the local pick up. You might need to remove those shipping options and follow the instructions on how to set up local pickup/local delivery instead.

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

deavon
Tourist
9 1 2

This is an accepted solution.

That was exactly it!  We had to remove free porch delivery as well though, because there's no way to setup a condition of the customer's zip code 😞

Either way, it works now.

Thank you!

View solution in original post

Replies 3 (3)

Varp
Shopify Staff
4 2 1

This is an accepted solution.

From the screenshot it looks like "Free pickup" was set up as a free shipping method instead of using the local pick up. You might need to remove those shipping options and follow the instructions on how to set up local pickup/local delivery instead.

To learn more visit the Shopify Help Center or the Community Blog.

deavon
Tourist
9 1 2

This is an accepted solution.

That was exactly it!  We had to remove free porch delivery as well though, because there's no way to setup a condition of the customer's zip code 😞

Either way, it works now.

Thank you!

Varp
Shopify Staff
4 2 1

You can set local delivery method by postal code or distance from the store location.

To learn more visit the Shopify Help Center or the Community Blog.