Shop Pay Installments payouts are on hold?

Shop Pay Installments payouts are on hold?

billybob68
Tourist
13 0 4

When I logged in this morning, I saw this message on my store page. Does anyone else have this? Does anyone know how long this normally lasts?

Replies 8 (8)

NoSurrenderGear
Tourist
3 0 9

I am seeing the same thing.  I reached out to support  but have no answers yet. 

Daniel
Shopify Staff (Retired)
1122 79 174

Hi friends, @billybob68 and @NoSurrenderGear

 

This was an on-going issue yesterday and we were waiting for resolution before we reached back out with your inquiries. It has now been resolved and those red banners in your admin have now been removed if you were part of the issue. We definitely appreciate your patience and understanding regarding this matter.

 

If a red banner still is present in your admin, then we recommend you simply follow the instructions included in it to resolve the matter on your end. Moreover, we always recommend you review your email inboxes to see if you have received any correspondences directly from our teams if your payouts happen to be on-hold; replying directly to these emails will also lead you to the proper steps to lift such holds on your account. 

 

Definitely let us know how these work out for you and if you need any further assistance or clarifications.

To learn more visit the Shopify Help Center or the Community Blog.

Kellyelliote
Visitor
1 0 0

Hello, Mr. Daniel, I have received the same notification today. Received my first order and then  after several hours this message...

I am not sure what to say about this, but I need the funds to continue my business.

Larkinsveon
Visitor
2 0 0

Same thing happening to me I literally don't know what's going on 

XINNOSINN
Visitor
1 0 0

I'm in the same predicament. I received the same notification in my inbox, were you able to resolve it? If so how because support isn't giving me any clear answers. 😢

Max114
Tourist
8 0 3

Hi, I have the same situation, did your problem get resolved? If yes, how?

Elias
Shopify Staff (Retired)
3076 300 548

Hi, @Max114

 

Thank you for joining the thread. 

 

While we're unable to provide account-specific support via the Shopify Community, we'd recommend double-checking the banner and your inbox for any communications from the Shop team. If you need further assistance, then we'd also be happy to continue assisting you through live chats. Please visit the Shopify Help Center and login to your account to create a support request. 

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

stylithic
Visitor
1 0 0

Wow. Shopify thinks they can get away with this. They take our money every month, then when we do get our first sale, they put the account "on hold" and hold the payments. Then they make you fill out a form that you actually cannot fully fill out because they let you sign up as an individual, but then make you enter information as if you are a business. When you cannot finish the process, THEY KEEP THE MONEY! Shopify is a BIG RACKET! They get our monthly fees PLUS they get to keep the money from our first sale. They have done this to FOUR of my stores. I had to start a new store each time, because they also don't let you take your URL, even if you own it. They steal it!!! HOW ARE THEY STILL IN BUSINESS? Shopify MUST be stopped. I'm going to file a complaint tomorrow with the FTC because of all of this. WE SHOULD FORM A CLASS ACTION LAWSUIT!!! We will win!