Shop Pay Not Working for Months – Seeking Help for Escalation

[Halcyonwatch]

Our Shopify Payments has been in an abnormal status for several months, and each time we reach out to customer support, their response is to ask us to wait patiently while they continue their investigation. I’m reaching out to see if anyone else has experienced a similar issue and if there are any suggestions on how to expedite the resolution process. Any advice would be greatly appreciated!