shopify balance is not being offered as an option

shopify balance is not being offered as an option

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Trying to get shopify balance and its not offered to me. Currently live in the US. i did the two step veification not sure why the option is not given

Reply 1 (1)

Shopify Staff
1725 146 310

Hi, @jasondtowns!


Thanks for reaching out to our network and sharing your question. Shopify Balance eligibility depends on a few factors including the following:


  • be a store based in the United States or Puerto Rico (other United States territories are not supported)
  • have Shopify Payments set up or sign up for Balance when signing up for Shopify Payments
  • have a valid US Social Security Number (SSN)
  • have a single account owner for Shopify Payments
  • be on any Shopify plan except for Shopify Plus
  • not be a prohibited business, as outlined in Stripe's Prohibited and Restricted Businesses.

For the official documentation and for next steps on opening your Balance account should you meet these requirements check out this link. If eligible, you will see the option upon heading to Finances > Balance > open account


If you meet the above requirements, but don't see the option to open your account then do connect with our Support Team so we can provide further context into this reason. 

Warm regards,

Olivia | Social Care @ Shopify 
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