Shopify Billing, Email

New Member
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Can Someone explain why I’m getting billed shipping charges in addition to my subscription charges when I’ve already paid for shipping labels? Like, what’s going on? And does Shopify have a live chat or email? This is ridiculous! I’m thinking about going with a different website due to the lack of support! You 

Reply 1 (1)
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

Hey, @BabeBeeDoll365!

Aria here, I'm on the Social Care team at Shopify.

If you purchase a shipping label in the Shopify admin, you don't pay for it right away. It is just added to your bill then we invoice you when it reaches a certain amount. For stores that process hundreds or even thousands of orders per day, it would be inconvenient for them if we charged their credit card every time they purchase a shipping label. This guide explains more about how it all works.

I'm sorry to hear you've had trouble reaching our support. You can contact us using Online Chat, email or Twitter, right here.

What other challenges are you facing with your new store?

Aria | Social Care @ Shopify 
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