Shopify capital

[SamKultuur]

my Shopify capital is lower than the previous amounts offered to me. Why is that?

[Imogen · Accepted solution]

Hi there, @SamKultuur! Thanks for taking the time to reach out to the Shopify Community Forums with your question around Shopify Capital offers and a noticed dip in the offered amount. My name is Imogen. It's great to connect with you!

To set some expectations for you, we're unable to authenticate users here in the Community so I don't have the ability to access any information or data related to your account, your shop, or any specific Capital offers that have been sent your way. The amount offered via Shopify Capital can be impacted by a multitude of factors, some of them internal to Shopify, and some related to the performance of your business, for example. If you wanted to get some more tailored or specific insights into why your offer may be lower than expected, you can reach out to our Authenticated Support Team via our Help Center and AI Assistant. This will allow us to get you authenticated and take a closer look into the Shopify Capital offer you're concerned about.

[Isorare]

I'm having the same issue and I think it's directly related to the early promotion they have running right now. I've reached out a few times to the place the other commenter has said to and they haven't helped in weeks. So much so, that today my offer is lower! Nothing has changed with my store. My sales aren't any lower than when I got the last capital offer which everytime I've paid one off they double. This time they wanna give me half of what they have already. Help center tells me that the capital department is swamped which I'm sure it is if your early promotional offer is causing lower capital offers which is total bait and switch. I even am paid up 72% now. Doesn't seem to have much of an incentive to be shop owners and spend all this money if we can't even get good deals anymore on capital.