Thank you for reaching out to the Community! I'm happy to provide some assistance with this issue to get it resolved. To ensure I'm fully understanding, are you referring to the Shopify Balance Cards?
If yes, I would recommend checking out our Shopify Balance Documentation for further insight on balancing your account, card, and rewards. It outlines however, Shopify Balance is an account that Shopify Payments payouts are deposited into (within 1 business day) and can be used to make purchases both within (themes, apps, Experts Marketplace) and outside of Shopify (inventory etc.).
Touching on the Shopify Balance Card, you noted it is currently at $0. To confirm, has the shop received payouts as of yet?
Please let me know if you have any other questions or concerns.
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