Accepting credit cards, warehouses, and shipping and fulfilling orders
We have a loyal customer base that fortunately means that some report problems to us.
For the last couple of weeks our conversion rate has dropped from a consistent >5% to about 1.5%. Having done some investigating off the back of customer complaints, I discovered these rendering issues (See pictures). FYI We don’t use any plugins that touch the checkout (e.g. upsell)
I've noted a number of other merchants complaining on social media about a sudden drop in conversion rates but not being able to attribute it to a particular cause. For whatever reason, it does seem a little intermittent (Which is odd!)
Has anybody else tested / raised a ticket?
Keen that this doesn't take months to resolve like the Paypal over capture issue (and that one had dozens of tickets raised by merchants)
Update, it is a known bug on Chromium (the engine used for a number of different browsers such as Chrome, Edge, Brave, and others)
https://issues.chromium.org/issues/327226781
Currently the only workaround that is known at the moment is specific to Google Chrome and is to disable GPU rasterisation on the chrome://flags page.
Slightly surprised more noise isn't being made about this given the impact on conversion rates.
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