Shopify checkout rendering issue on Android Chrome - v123 makes checkout impossible (Screenshots)

AndrewFShopDev
Excursionist
11 1 14

We have a loyal customer base that fortunately means that some report problems to us.

 

For the last couple of weeks our conversion rate has dropped from a consistent >5% to about 1.5%. Having done some investigating off the back of customer complaints, I discovered these rendering issues (See pictures). FYI We don’t use any plugins that touch the checkout (e.g. upsell)

 

I've noted a number of other merchants complaining on social media about a sudden drop in conversion rates but not being able to attribute it to a particular cause. For whatever reason, it does seem a little intermittent (Which is odd!)

 

Has anybody else tested / raised a ticket?

 

Keen that this doesn't take months to resolve like the Paypal over capture issue (and that one had dozens of tickets raised by merchants)

 

IMG_3847.JPGIMG_3848.JPGIMG_3849.JPG

Reply 1 (1)

AndrewFShopDev
Excursionist
11 1 14

Update, it is a known bug on Chromium (the engine used for a number of different browsers such as Chrome, Edge, Brave, and others)

 

https://issues.chromium.org/issues/327226781

 

Currently the only workaround that is known at the moment is specific to Google Chrome and is to disable GPU rasterisation on the chrome://flags page.

 

Slightly surprised more noise isn't being made about this given the impact on conversion rates.