Shopify Dpd rate spike

[iCowhideUK]

Today, Shopify's own DPD minimum rate has suddenly spiked from £4.89 to £6.79. No warning or update given for a 40% increase! What is happening Shopify?!

Is this a glitch or a new rate? Because even DPD's own retail rate at £6.35 is lower than this!

[Greta]

Hey, @iCowhideUK!

Thanks for your post. I recommend contacting our live support team so we can investigate this further and see whether the price is coming from our end or a third party app. To get in touch, you can follow these steps:

1. Head over to the Help Center.
2. Enter the details of your question into the chat assistant.
3. Wait for the chat assistant's response and click I still need help.
4. Follow the prompts to be connected with a Support Advisor. 

Please let me know if you have any other questions!

[GlossFuel]

I've just tried this and they told me to contact DPD directly. Doubt that's possible. #Fail

[ADen]

I've contacted the online support and it's been passed to the team who deals with shipping to look into - I don't know if anyone else has any further updates. 

[ADen]

The latest update I've had in response is that Shopify are working with DPD to resolve the issue but there's no timeline on when this will be sorted. If we use the usual label purchase option through Shopify in the interim, then they won't be refunding the difference, either.

It still works out a bit cheaper to use the label purchase as the £6.39 that iCowhideUK mentioned is not including VAT (£7.67 inc. VAT).

[GlossFuel]

You've got further than I have. Do you think it's a genuine 'issue' or just a sneaky price hike?

[gazmalman]

I think it's a sneaky price hike, the evri prices have gone up as well, but only about 4-5%.

[ADen]

I guess time will tell. It's one hefty price increase though if so, especially with no prior communication - that I've seen anyway. It seems like an odd time of year to introduce it as well. I prefer using DPD as I think it's a good customer experience plus through Shopify it's cheaper than Royal Mail for my parcels. This hike makes it much less competitive though. 

As Gazmalman mentioned, Evri has gone up, too, but by a smaller margin. 

[Fitlit]

Noticed today aswell, the rate seems too high and too much of a jump without any prior notice. i would like to think its a glitch and will be fixed. P.S as a large client of DPD the previous cost should be in the correct region. 

[Robert1983]

I noticed this too! That is an insanely high increase. I assumed it was an error but having contacted shopify support they seem to be uncertain as to whether or not this will stay or if it will be fixed to a better price. 

This increase is far too high! I hope they manage to fix this asap! 

[LCPLANTS]

absolutely crazy spike - no warning and hugely disappointing. This needs fixing and fast. Poor response from Shopifuy with no urgency.

[GlossFuel]

Agree. Shopify seem to have washed their hands of the situation. I suppose they can as DPD and EVRI are third party suppliers. One of the attractions of the Shopify platform was their discounted shipping rates deal with DPD and EVRI. Makes them less attractive now.

[Jacqui · Accepted solution]

Hey folks!

We’ve heard your feedback about the rate increase for DPD Next Day service, which took effect August 26, 2024. We've worked with our partner to get this label cost back to where it was previously. 

Rate changes for Evri ParcelShop DropOff Domestic and Next Day Domestic services also went into effect on August 26, 2024, and will remain in effect.

I will be marking this reply as the solution to increase the visibility.

[iCowhideUK]

Thanks. It's back to normal. When are you planning to refund us the extra money you charged for DPD during this week?

[Planetofsweets]

Hello! 

Did you get any refund regarding this situation?