Shopify Gift cards could not purchase and check out. Even untrack inventory, shows out of stock.

John-Liu
Visitor
2 0 0

Hello,

We having issue with Shopify Gift Cards products.

It was showed inventory quantity as minus, because of settings were allow to buy as out-of-stock. But couldn't purchase since yesterday, and even we set it untrack inventory or set the quantity up to 50, it will not allow to check out, and if add to cart with other products, will see in the check out page, marked as "out of stock"

What's wrong with this? And how can we fix it?

Thank you so much for your help.

https://editorialboutique.com/products/eb-gift-card?navsrc=footer

John

 

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Replies 3 (3)

pedrolopezmty
Visitor
3 0 0

Hi same error appears in my store https://this-is-movva.myshopify.com/ have you solve this issue? 

WhyRegister
Tourist
6 0 0

Was this ever resolved?

 

cwhaas
Visitor
2 0 0

Hey, I just went through the same issue. I think it is because I manually added a Variant to the "Gift Card" product via "Products", rather than going through the "Gift Card> Add a Gift Card" method. After I did this, my gift card product started showing the out of stock.

I looked through shopify docs but was unable to find a way to actually update an existing product to add more variants:

https://help.shopify.com/en/manual/products/gift-card-products/add-update-gift-card-products

 

While it says "update" is an option, I was unable to do so. 

To resolve the issue on my end, I recreated the gift card product with all the "Denominations" I previously had, plus the additions I was looking to make in the first place. I tested this out and it no longer has the Out Of Stock issue at checkout.

 

I then moved the old one to "Draft" status and renamed it with an "- OLD" at the end of the name. Not sure if this is necessary but instead of deleting the product entirely, I wanted to ensure that the customers who bought these would still be able to use it.