Shopify has not paid out Shopify Payments transactions - Ignored my messages for 2 weeks,

[plyprint]

I have not received nearly 2 months of shopify payments payouts. In my account it says they have been 'paid' I have not received the money in my account. 

I have sent request that was escalated to finance department 2 weeks ago (ticket:33364419) to request to know what bank account they have sent the payments to, as for some stupid reason I cannot view my own bank account number in shopify admin and no one in shopify support can confirm it to me. 

No one at shopify financial services is replying to my messages. How can support be so busy that they can't check the IBAN account associated to my account for over 2 weeks. I've been told not to change my shopify payout details as it could cause further confusion. So I continue to receive orders and not get paid. 

[Don]

Hi there @plyprint!

Sorry to hear you've had a hard time getting an update on this thus far.

While we're not able to access or discuss account info publicly here for security reasons, I have asked the team in question to take a look for your contact, so you should have an update as soon as there is someone available for this.

You can then work with that team via email to clarify the situation and get this resolved for you. 

All the best!