Shopify Holding 60k worth of payments over 60 days

[stackowner]

SHOPIFY CAUSING SMALL BUSINESSES TO FAIL!!!!!!!!!!!

I have been on support chat after support chat after support chat.

In October, we received a payment of $18,940. Since then, we have received over $60K worth of payments. My account just says "pending" under the status of the payout. We have already shipped the products to our customers, and we HAVE NOT RECEIVED PAYMENT FOR OUR SALES FROM SHOPIFY! We are literally in a hole right now, trying to dig ourselves out. 

Every time I contact Shopify, I get this. I am copying and pasting a response.

"Thank you for your patience as I continue to review your case regarding the payouts on hold. I wanted to let you know that there are no new updates at this time. However, I am still closely monitoring the situation and will keep you informed as soon as I receive any information from the specialized team.
 
I understand how important this issue is for you and your team, and I appreciate your understanding during this process. If you have any further questions or need assistance in the meantime, please feel free to reach out."

There is no way a COMPANY as BIG as SHOPIFY can just hold your money and leave you on tier one support and let you hope and pray you get a response back for your payouts?

A few of our ticket numbers 
52251896,52254294,51749999, 51939828

SHOPIFY WHAT CAN I DO TO GET MY MONEY?

THIS IS ABSOLUTELY CRAZY AND NONSENCE.

[omarrzzk]

same here bro

[Jessebeek]

Did they already fixed it or not?

[stackowner]

They have not fixed it. Zero Communication.