Shopify incorrectly billed

Solved
Invisibru7
New Member
1 0 0

Hey.

 

I was trying to cancel subscription and close the site after 14 days period, but it ended up charging me instead. 

 

Is there any way that I can get my money back?

 

I have not even used the website, I was just trying things out.

 

I'm planning on selling on Shopify but not for now. 

Accepted Solution (1)

Accepted Solutions
Andrew
Shopify Staff
Shopify Staff
1416 145 258

This is an accepted solution.

Hi @Invisibru7,

Hyde here from Shopify.

We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our help center and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

All the best, Hyde. 

Andrew | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)
Andrew
Shopify Staff
Shopify Staff
1416 145 258

This is an accepted solution.

Hi @Invisibru7,

Hyde here from Shopify.

We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our help center and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

All the best, Hyde. 

Andrew | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog