Shopify is all of a sudden reserving my funds.

[Lounies]

So we have been using Shopify for over 3 years and all of a sudden we are getting payouts of .for example a $12.72 order I am getting .24 in my payout. I have never had a reserve on my account and according to their terms for what falls under the reasons for a reserve we don't have it. It's insanely frustrating that they are holding money I need for bills and supplies when they never have before. It also is saying the payout for the funds held is 11/12/2099?! Wtf? I contacted support earlier today but this is really bothersome and am wondering if I need to go back to another provider

[hannalemoine]

The same thing is happening to my shop.... No idea what is going on. I'm on hold with support and its frustrating. There was no notification or anything I just noticed it.