Shopify is holding/stealing 30k of my money for over 2 weeks..

[prymtimewatches]

So I am a high end watch dealer and have never had an issue with shopify for the 3ish years I've been with them. I've contacted shopify chat 4 times and keep getting the same answers - Look out for an email from shopify.. This will be resolved in 48-72 hours.. I've escalated this issue and it will be resolved soon... I want my money, not a stock response with 0 action being taken. I am about to refund the customer, who I know, and invoice him through paypal then close shopify and switch to another cart. Only reason I haven't done that already is because ill lose the CC fees. This is horribly unacceptable.  

[Doug_Brooke]

Shopify has been holding or stealing customer paypal payments from me for two months now.

You would think I could get a reply to my inquiries from them but I have not gotten anything that makes me believe I am talking to real person just bot responses or AI. The only responses I get are just kicking the can down the road. They keep asking me to supply details as if they hadn't read my previous 10 texts.

I plan to close more store over this even though I have been with them 15 years. I would still like my $800. Back they owe me. You would think they could manage to give me a phone call.