I refunded an order and Shopify is charging me for the refund and it is not for monthly bill because it's paid I tried to reach out to someone can't get no one I'm going to give it 3 days and I will be closing this store because it's easy for your account to get hacked on Shopify by their very own workers and they need a phone so someone can talk to someone
Thank you for reaching out.
Do you mind providing some more information regarding the charge you received for issuing a refund? Once I have more information I can look further into this for you. Your store will absolutely not be accessed by a Shopify employee unless you contact us regarding an issue and we need to access your account to help you.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Thank you for your reply!
Could that $16 have been the order total going back to the customer? If not, I recommend reaching out to our Support Team, so they can look further into this for you and provide you some information on the charge.
Please let me know if you have further questions!
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