Shopify not charging shipping rates

NicoleMcCarron
New Member
5 0 0

Shopify are not charging shipping on my orders today! 12/7/2022. 
I’ve checked my shipping profile and the products bought are included within it. Anyone help? 

Replies 9 (9)

Rein
Shopify Staff (Retired)
324 33 48

Hi, @NicoleMcCarron

 

I am happy to help here. I am wondering if you can help clarify if no shipping is being offered or free shipping is being offered? 

 

If you can provide a screenshot or two of the checkout and the shipping rules you have set up too that would be ideal, thanks so much! 

 

For more information and perhaps an understanding of what might be going on here, you can check out our shipping help center article here. 

To learn more visit the Shopify Help Center or the Community Blog.

NicoleMcCarron
New Member
5 0 0

Hello, shipping is free over £20, but the products being bought are £10 each. I’ve had friends try and check out via each route (Apple Pay, PayPal & shop) and at no point of the process does it offer an option to choose shipping and allows customers to checkout having only paid £10. 

NicoleMcCarron
New Member
5 0 0

Screenshots for checkout attached, and screenshots of deliver profile with evedence of product included. 

Rein
Shopify Staff (Retired)
324 33 48

Thanks for the information, @NicoleMcCarron. I do not see any screenshots attached, however, if you could share a link to your store I would like to give this a test to see if I can replicate this also. 

 

Can you also let me know the list of products your friends have tried it with and in what mix? 

To learn more visit the Shopify Help Center or the Community Blog.

NicoleMcCarron
New Member
5 0 0
NicoleMcCarron
New Member
5 0 0

It was listed as ‘doesn’t ship’ 

must be an automatic change since updating the app or something as I didn’t do anything different to the listing except put it on sale. 

thank you for all your help! 

Rein
Shopify Staff (Retired)
324 33 48

I have tested some products and I do get offers for shipping. Can you please be as specific as possible as to what mix of products in the checkout do not offer to ship? 

To learn more visit the Shopify Help Center or the Community Blog.

Sherrych27
Visitor
2 0 1

Hi im facing same issue. I have shipping amount in the section but website is not charging it. Www.girlscloset.pk

CambridgeCrown
New Member
4 0 0

Finally resolved an issue I was having with shopify sometimes bypassing the delivery fee! We have the option for free store pickup or $40 local delivery. Sometimes an order will come through saying delivery, and showing a selected delivery date, however there will be no delivery fee charged to the customer. We have never offered any free delivery promotions. 

 

After searching through all delivery and pickup settings, and trying to put through an order in which I was able to bypass the delivery fee, I was finally able to figure out the issue. Two orders happen to come through for the same product and they both had gotten free delivery. I realized at this point, the issue is NOT with the delivery/shipping settings in shopify, but with the actual product settings. 

 

Here is how I fixed the issue:

1. Check which products are on the order that is not charging the customer shipping

2. Go to products, search for those products and open them

3. Once in the product settings, look for a line that says "this is a physical product" make sure this box is checked! If this box is not checked, shopify thinks this is a virtual/digital product that does not require shipping, and it will not charge for it.

 

If you have variants on a product, you will need to scroll down to the list of variants, and click on edit, next to one of your SKU's. The next page will show this box.

 

I really hope this helps other shopify users out there! This issue was driving me crazy for almost two years, before I figured it out.

 

- Jessie