Shopify Partner Payouts being held with no explanation!!

[GuidePro]

Our payout for the previous payout period (7/16 - 8/1) was scheduled to be sent on 8/7 and then once 8/7 came the pending date changed to 8/22. Also on 8/1 the earnings in our partner admin stopped displaying and have been flat according to our earnings, but according to our app history our charges have 

continued to come in at a normal pace. So we’re not even able to see the current periods earnings and continue to see our previous period as pending with no explanation from Shopify. Have spoken with Partner Supprt and get vague responses and empty assurances that our ticket is being passed on to the internal team that deals with this. It’s been over a week now since we raised the issue and 14 days since we’ve seen our earnings show anything but zero. This lack of information effects our ability to operate efficiently and is also beginning to put a major strain on our business and the ability to pay bills, payrolls and other expenses! 

We need help from anyone who can assist. This is ridiculous and extremely frustrating to continue to receive empty assurances from Shopify while nothing seems to change or update! 

[yoyo1]

The same thing happened to me. Please have you received an email from them or have you received your payment? I've been waiting for half a month with no reply or help and my money has been in the process of being arranged and I don't know where it's been placed

[Sophia]

Hi, there! If your ticket has been escalated to a specialized team, they will respond via email as soon as an update is available. We aren't able to guarantee a response time, but the team will follow up with you via email. I understand that this is important to you and your business and that you're looking for a resolution as soon as possible. Since I don't have access to your account or support tickets from this public space, I won't be able to confirm which ticket number you can expect a reply on, but you can contact Shopify Partner Support through your dashboard to ask if you're unsure.

[yoyo1]

What's the point? I've even seen people in the community waiting for three months with no results, what kind of ridiculous solution is this? Do you have any idea what kind of problems you're putting a company through by jamming our money like this for no reason? Is there only one person in your shopify payment team dealing with this issue?