Shopify payment account on hold

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I just created new account after few days im facing an issue banner on my accounf is my payments are on hold "Your store can’t accept new orders with Shopify Payments.". Even i did not get any sale except create one order for testing after that facing this issue..  Contacted with customer support they told me that will respond through email but not getting response. Please help me to resolve this issue..  Thanks in advance

Replies 2 (2)

Shopify Staff
945 127 147

Hi, @Abid037. I completely understand why this is important for you to get resolved quickly. How long ago did you speak with our support team about this?


For issues like this with Shopify Payments, our Shopify Payments team will typically need to look into what happened. Based on what you've described it sounds like your ticket has been escalated to the right team and is being reviewed now. If you reached out to support and they confirmed you will get a reply over email, I recommend waiting a bit longer for it. The team working on your account will get back to you as soon as they can.


I'm not able to see your account information over the Shopify Community, but if you want to make sure your ticket is in the right place you can have our live support team double check by requesting support here. Please let me know if you have any other questions in the meantime! 

Erin | Shopify 
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I contacted on Friday but still did not get response