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Shopify payment deposited to wrong account number

jj_p
New Member
1 0 0

My bank account number was the wrong last digit when I changed bank, and Shopify deposited a payment to this wrong account a couple of days ago. Please help!

Reply 1 (1)
Victoria
Shopify Staff
Shopify Staff
740 50 108

Hi, @jj_p.

 

I understand that during the process of updating your bank account information a wrong digit was entered resulting in payment being deposited into the wrong bank account.

 

In order to have this looked into and resolved for you as soon as possible, I'd like to direct you to our Help Center to receive live support. We are not able to authenticate or provide account specific information via our Community Forums. Next best steps are to contact our Support team via chat, email or scheduling a callback through our help center link.  

Victoria | Shopify 
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