Shopify payment didn't work correctly

Shopify payment didn't work correctly

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Dear Shopify technical support,

I'm writing regarding a problem I'm having with payment methods on my Shopify store. Currently, I only have Apple Pay as an available payment option, and when I go to the payment method management tab, I can't display the other options such as Visa, Mastercard or American Express.

Here are the steps I've already taken to try and solve this problem:

Verify credentials: I've verified that I've entered my third-party payment gateway credentials correctly.
Check Shopify status page: I checked to see if there was an ongoing outage for the payment gateway, but I couldn't find any relevant information on the Shopify status page.
Trying the Shopify mobile app: I've also tried accessing the payment method management tab via the Shopify mobile app, but the problem persists.
I would be grateful if you could help me solve this problem so that I can offer my customers a full choice of payment methods.

Best regards,

Replies 2 (2)

537 37 48

Hi @Zeymp4 


Since this is an account issue, it would be best to reach out to Shopify support team so, they can further check your Shopify payments account and see where the issue is coming from. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Please let me know if it works by marking it as a solution!
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Shopify Staff
2396 257 529

Hey, @Zeymp4 

It looks like we'll need to access your account in order to resolve this issue. While we're not able to provide account-specific support via Community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.


If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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