Shopify payment incurred customers additional currency conversion fee

muskeask
Tourist
6 0 1

Question: Why do customers incur additional currency conversion fees when making payments with Apple Pay or Shop Pay? Also, Shopify Payments charges a fee of 3.3% instead of the international card rate of 3.9%.

Reply 1 (1)
Shay
Shopify Staff
Shopify Staff
2508 411 529

Hi @muskeask 

 

The fees and conversion rates you see will vary depending on where your business is located and what your store currency is set to. You can find your conversion fees and more information about this in the Help Center here: Shopify Help Center - Fees and Costs

 

You can also learn more about the math behind the currency conversion rates here: Shopify Help Center - Currency conversions and exchange rates

 

I recommend reaching out to our authenticated support team for additional help in reviewing your orders and the conversion fees you are seeing. As these can change based on the currency and location, I won't be able to provide specifics in the community forum. 

Shay | Social Care @ Shopify 
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