Shopify Payment Option Not Showing in USA store

[agnes_mugo]

Hello, I have a store based in the USA selling women's fashion items.I just noticed Shopify payment is not showing  ( does not appear on list ) as a payment option for me to add. Am I missing something? Help, please.

Currently am accepting PayPal, stripe, afterpay .

Thanks for your help 

[Maz]

Hello @agnes_mugo!

I hope your day is going well, and thank you for posting here in the forums.

This is a great question and one I can provide the answer for. You mentioned you have Stripe enabled on your store, as you already have Stripe enabled on your store, then it is not possible to also have Shopify Payments on your store too. You cannot have both Shopify Payments and Stripe enabled at the same time, as merchants can only have one primary payment gateway at any given time.

Are you interested in switching over to Shopify Payments? There is no cost for using Shopify Payments - no service fees, no setup fees, nothing at all. Not even transaction fees! You’d only be charged credit card rates which you are charged with other payment gateways! You can research more about Shopify Payments right here at this link. 

Let me know what you think and if you have any other questions!

[agnes_mugo]

Thank you soo much for the response. I would love to switch to Shopify payment. How can I do that? 

[agnes_mugo]

I removed Stripe ( deactivated ) and the Shopify option does not show anywhere.

[Maz]

Hi @agnes_mugo!

Thank you for your response and letting me know you have removed Stripe.

It is indeed odd that Shopify Payments is not showing up as a payment provider for you in the providers list. Can I get you to do a cache clear as explained here and try searching for Shopify Payments again? 

Have you checked over our help center doc here on Setting up Shopify Payments yet?  I'd recommend going over the steps in that doc to make sure everything is set up correctly for Shopify Payments.  Let me know how things go!

[agnes_mugo]

Hello Maz 

I have tried all that cleared the cache. Still Shopify payment not showing up.  Can you please look at my store admin area and help ? 

Thanks 

[Maz]

Thanks for letting me know @agnes_mugo!

I am sorry to hear that those steps didn't work for you. As much as I would love to take a look at your admin and account to troubleshoot this for you, we’re not able to provide account-specific support via the Shopify Community at this time.  We’d be happy to continue assisting you through live chat, email, or callback. Please visit our support portal here and log in to your account to create a support request. The relevant team will be able to take a look at this for you and provide some more information.

[DedeY]

Hello Maz 

Can you please take a look with my store,i have the same issue .Thx