shopify Payment problem verification problem

shopify Payment problem verification problem

Mahesh1266
Visitor
1 0 0

Its been 3 days I m facing this problem. It says name of owner doesn't match with utility bill but  I don't think 

please help me guys

(my company and bank account in uk ) I m here NepalScreenshot (280).png

 

Reply 1 (1)

Ollie
Shopify Staff (Retired)
2550 460 426

Hey @Mahesh1266.

 

Thanks for reaching out.

 

I appreciate the screenshot that you have shared with us as that is super helpful. In this case, it would be best to reach out to our support directly by logging into your store using our Contact Us page. This will allow us to securely verify you as the store owner before speaking with a Support Advisor about the error message you are receiving when attempting to submit your documents.

 

Note: When you successfully login to your online store, you will be directed to our Help Center - type in what you would like assistance with and search for related articles. You should then see the option to Get Support located under the search results.

Let me know if you have any additional questions.

 

Ollie | Social Care @ Shopify 
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