shopify payment unable to use after activated

[fronus]

I recently setup shopify payment after providing all the docs and got my first transaction. My payout was being hold since tuesday (it's almost a week till today) i've been reaching out support mutiples time i still haven't receive any respond from them. they keep saying (your case has been escalated to our internal team, they will be reaching you out as soon as possible) please help to resolve this asap. it's affecting my business! @Shopify