Hi, i need help with my shopify store. It says i need to submit a photo ID, and i did. I used my passport and it got declined, i used m driver license it’s also declined. I need help thanks
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Did you contact Shopify Support?
You could contact Shopify Support under this web page with your store id: https://help.shopify.com/en/questions#/login
Live chat or email: https://help.shopify.com/en/questions#/contact
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Hi there @Miggy.
In this case, I would advise reaching out to our live support in order to submit the documents. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the "ask about a topic" bar, then hit continue to support to access. Here's a video showing the steps in action.
If you need any other help with this, please do let me know!
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