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Shopify payment

AnisAbdukarimov
New Member
4 0 0

Hello guys, I don't know why but I haven't received the payment after successful deliveries it's been 5 working days since the delivery and I haven't received the payment. If you have more info regarding this topic please let me know. Thanks a lot.

Accepted Solution (1)
ThomKnepper
Shopify Partner
182 29 67

This is an accepted solution.

In your payout, it's pending because it is pending to be send to your
account. This has nothing to do with the payment being made or not. You'll
get your payment within the next 30 days maximum.
Best wishes,
Thom Knepper - Athom.Agency
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Replies 6 (6)

ThomKnepper
Shopify Partner
182 29 67

Hi there,

 

Quick question. Did the payment not come through on the order? Normally payments should come though and the order should say that its paid before shipping out.

 

If you are waiting on a payment to your bank account, please ensure that you have the proper settings in the Admin > Settings > Payments > Manage

 

If everything is correct, please then contact Shopify Support!

 

Hope this helps. 

Best wishes,
Thom Knepper - Athom.Agency
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AnisAbdukarimov
New Member
4 0 0

It was paid before shipping but I didn't receive it on my bank account.

 

ThomKnepper
Shopify Partner
182 29 67

Hi there,

 

Oke, don't worry!

 

Go to Admin > Settings > Payments > Manage and scroll down. You can set the interval of the payments there. It might be set to pay out every 2 weeks or longer. I myself always make sure the payout is on the 1st of the month so that I can manage my finances better.

Best wishes,
Thom Knepper - Athom.Agency
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AnisAbdukarimov
New Member
4 0 0

In my payouts transactions I can see the payment is pending but It was delivered long time ago and it still pending.

ThomKnepper
Shopify Partner
182 29 67

This is an accepted solution.

In your payout, it's pending because it is pending to be send to your
account. This has nothing to do with the payment being made or not. You'll
get your payment within the next 30 days maximum.
Best wishes,
Thom Knepper - Athom.Agency
- Was my reply helpful? Please Like to let me know!
- Was your question answered? Awesome! Please Mark it as an Accepted Solution
AnisAbdukarimov
New Member
4 0 0

Noted, thanks a lot for your help.