Shopify Payments and Payout on hold for weeks

[Doniqua]

It’s been almost three weeks since Shopify put the payment processor and my payouts on hold. I never got an email, just a notification in the admin. 

I’ve sent multiple emails but never got a reply. I contacted live support through chats but they just say the issue has been escalated as set as urgent. It’s been three weeks!!! No documents have been asked for, nothing whatsoever. I don’t even know what is going on. This is so stressful, I just want to be able to get back to work. 

I understand the need for reviews but you shouldn’t put businesses on hold for this long. I know I’m not the only one because I’ve read about so many people going through this same thing. 

Please I need help, I need my money and I need to continue business, because I don’t know what else to do right now. Any and all advice is appreciated. Thank you!

[jennywu79]

I experience the same issue FCK Shopify. No reasons. Chat with customer support, they told me that my account is in good standing, no issue, but dont know why NO PAYOUT since Sep 28.