Shopify Payments - Complete Account Setup button disabled

[gbaker1115]

My boss setup the Shopify account and has given me "all permissions" in the store.  He started the Shopify Payments process and asked me to "complete the account setup".  However, when I log into the account, the "Complete Account Setup" button is disabled.  Is the shop owner the only one that can complete this process?  Below is a screen shot.

[Daniel · Accepted solution]

Hi there, @gbaker1115! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry, you definitely got it right with your initial message: only the account owner account can make such changes with regards to Shopify Payments and its settings. 

Using your screenshot above as well, on top of the disabled button states we need information from the account owner. 

[gbaker1115]

Thank you Daniel!

[Daniel]

Glad to be of help, @gbaker1115. 

Please keep utilizing the Community for anything that you may need regarding the platform. Help is always available here for you. 

[JFlo76]

Sorry to dig this back up, but what info does Shopify need from the account owner? I have the same situation with  a client who is set up in my dev store as a staff member, but they can't add their payment gateway info. How can I guide them on what steps to take next?