Shopify payments disabled account

[dannytaki]

Shopify payments just disabled our account less than one month after going live. Our sales representative we dealt with during our discovery phase explicitly told us there wouldn't be any issue with our product line (chemicals) while were considering shopify and brought up this point. Is there any recourse here?

[Merchanto]

If Shopify Payments has disabled your account, you'll need to review their policies on restricted products and check if your product line falls into any restricted categories. To resolve the issue, you might need to provide additional documentation or details about your products. If you need further assistance, remember, we're here to help you navigate through this!