shopify payments disabled

Ravneet8
Visitor
3 0 0

Hello,

 

My shopify payments has been disabled for reasons unknown. How to challenge the decision and meanwhile how to activate local currencies with stripe as payment gateway ?

 

if anyone could help me, would be great.

 

thank you !!

Replies 4 (4)

Mac
Shopify Staff
1578 166 232

Hi, @Ravneet8!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to provide some more information.

 

I understand that you have received a notification stating that your payments have been put on hold or disabled. This can happen for various reasons, and you will typically receive an email in your inbox or see a banner on the home page of your admin indicating this issue. To learn more about the reasons behind these actions, you should view the correspondence, which will provide further information. If necessary, you may need to follow specific steps outlined in our correspondence, and a member from the appropriate team will review your request. Please note that this process may take some time, but they will review it as soon as possible.

 

If you are interested in implementing a different payment provider, you can refer to our guide on how to set one up.

 

If you have any questions, please feel free to reach out to our team through the Help Center. To do this, you can ask the Virtual Shopify Assistant to contact support. It will guide you on the next steps to connect with a team member who can assist you further.

 

Please let me know how it goes or if you need any further assistance.

Mac | Social Care @ Shopify 
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Ravneet8
Visitor
3 0 0

Hello Mac,

 

Thank you for information. The problem is I had a chat with the support yesterday and he said if my address is virtual and I told him it's not virtual it's a proper physical apartment and I live here. Because it's a rented apartment I only have the electricity bill as address proof and nothing else. I ll be shifting to Scotland in 2 months and I have the lease agreement of that and if it's required in addition to the electricity bill but he disabled my payments account. I don't know what else to do. It's affecting my business and mental health. It's been a week I am sorting this out instead of focusing on my work. 

Mac
Shopify Staff
1578 166 232

Hi again, @Ravneet8!

Thanks for following up.

 

I can definitely empathize with your situation. We always do our best to keep merchants informed, especially when it has to do with accepting payments for your online store. Based on the context you provided, it sounds like your Shopify Payments account was put on hold in order to verify your documents, but you weren't able to verify the documents due to your rental situation.  Since I do not have access to your account, I ask that you continue to work with our team through the any existing tickets or through the Help Center as that is the best place to receive support. 

 

Hope we can find a resolution soon! 

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Balisima
Visitor
2 0 0

Stripe is not available in the 3rd party payment provider list for various reasons (mainly due that Shopify bought Stripe and they don't want to confuse people). You need to activate a support chat and tell them you WANT to use Stripe as a payment provider. They will ask you for reasons and try to convince you not to - finally they will ask you WHY you want to do so. You can follow this list of reasons which we used:

 

- Shopify Payments (SP) sometimes cancels for no reason (e.g. considered Risky when it is nothing of the sort)

- Stripe Radar has a lot of custom rules unlike SP

- Stripe provides 3D, risk scores, blocking and other fraud features that can be customised fully unlike SP

- Stripe Dashboard is more informative than SP

- Stripe API for other payment avenues funnels all payments to the same entry point

- Stripe one-time payment, QR codes, link activation etc are other features SP does poorly or does not have

- Stripe offers a physical point of sales POS device for retail deployment

- and many more reasons

 

This should be enough to get them to manually activate Stripe for you - this will take the form of an email and several additional steps but that should be smooth-sailing for you then.