Accepting credit cards, warehouses, and shipping and fulfilling orders
Good morning. I am looking to gain more information on the Shopify processing fee - specifically for when we issue a refund/cancel an order. Why are we not being credited the processing fee back after we cancel/refund an order?
Hey, @rogilvie
Shopify Payments incurs costs to process refunds, so we do not reimburse the original transaction fee. This aligns with our existing Shopify Payments Terms of Service (section D.6). Additionally, Shopify won’t charge you an additional fee to process the refund as many payment processors do, though. For more information, feel free to check out our Shopify Help Doc.
I hope that clarifies things. Let me know if you need anything else.
Dirk | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
User | RANK |
---|---|
6 | |
6 | |
5 | |
4 | |
4 |
Learn these 5 things I had to learn the hard way with starting and running my own business
By Kitana Jan 27, 2023Would you love to unleash the unbridled power of the Google Shopping Channel into your sho...
By Gabe Jan 6, 2023How can you turn a hobby into a career? That’s what Emmanuel did while working as a wa...
By Skye Dec 30, 2022