Accepting credit cards, warehouses, and shipping and fulfilling orders
Good morning. I am looking to gain more information on the Shopify processing fee - specifically for when we issue a refund/cancel an order. Why are we not being credited the processing fee back after we cancel/refund an order?
Hey, @rogilvie
Shopify Payments incurs costs to process refunds, so we do not reimburse the original transaction fee. This aligns with our existing Shopify Payments Terms of Service (section D.6). Additionally, Shopify won’t charge you an additional fee to process the refund as many payment processors do, though. For more information, feel free to check out our Shopify Help Doc.
I hope that clarifies things. Let me know if you need anything else.
Dirk | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
We're excited to announce improvements to the threaded messaging experience in our communi...
By TyW May 31, 2023Thank you to everyone who participated in our AMA with Klaviyo. It was great to see so man...
By Jacqui May 30, 2023Photo by Marco Verch Sales channels on Shopify are various platforms where you can sell...
By Ollie May 25, 2023