Shopify Payments information couldn’t be verified

Tommy28
Tourist
4 0 0

Hi, I got the email from Shopify that said my shopify payment can not be vertified. How can I solve it? I got my information ready now. I want to reopen my shopify store. Thank you!

Replies 7 (7)
Emily
Shopify Staff
Shopify Staff
1161 94 180

Hi, @Tommy28.

 

Thank you for reaching out! 

 

The best thing for you to do is to reply directly to the email you received from our payments team. They will have all the information and access to your account to make the appropriate decision.

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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Tommy28
Tourist
4 0 0

I did emailed back to the people who sent email to me. After 5 days until now, no one replied. Also, I am selling camping products. Thank you!

Emily
Shopify Staff
Shopify Staff
1161 94 180

Hi, @Tommy28.

 

Thank you for your reply and your patience with our team. 

 

I recommend reaching out to our Support Team, as they will be able to check on your escalation and provide you with a better time frame.

 

Thank you!

Emily | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Tommy28
Tourist
4 0 0

Well, I did chat with them. The problem is that they just created the ticket for me but do nothing help. No one replied through the email. No one wants to solve my problem. I feel isolated. Thanks! 

Emily
Shopify Staff
Shopify Staff
1161 94 180

Hi, @Tommy28.

 

Thank you for your reply!

 

Did they create a new ticket or check on the one you had already submitted? 

 

Talk soon,

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tommy28
Tourist
4 0 0

no, they did not. No one reply me through the email. Could you help me to solve my shopify payment account on hold? Thank you! 

Emily
Shopify Staff
Shopify Staff
1161 94 180

Hi, @Tommy28.

 

Thank you for your reply! 

 

I am not able to help you through the community forum as we are not able to authenticate or access account-specific information. Your best option is to talk with a Support Advisor

 

Please let me know if you have any further questions! 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog