Shopify Payments information couldn’t be verified

[Tommy28]

Hi, I got the email from Shopify that said my shopify payment can not be vertified. How can I solve it? I got my information ready now. I want to reopen my shopify store. Thank you!

[Emily]

Hi, @Tommy28.

Thank you for reaching out! 

The best thing for you to do is to reply directly to the email you received from our payments team. They will have all the information and access to your account to make the appropriate decision.

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[Tommy28]

I did emailed back to the people who sent email to me. After 5 days until now, no one replied. Also, I am selling camping products. Thank you!

[Emily]

Hi, @Tommy28.

Thank you for your reply and your patience with our team. 

I recommend reaching out to our Support Team, as they will be able to check on your escalation and provide you with a better time frame.

Thank you!

[Tommy28]

Well, I did chat with them. The problem is that they just created the ticket for me but do nothing help. No one replied through the email. No one wants to solve my problem. I feel isolated. Thanks! 

[Emily]

Hi, @Tommy28.

Thank you for your reply!

Did they create a new ticket or check on the one you had already submitted? 

Talk soon,

[Tommy28]

no, they did not. No one reply me through the email. Could you help me to solve my shopify payment account on hold? Thank you! 

[Emily]

Hi, @Tommy28.

Thank you for your reply! 

I am not able to help you through the community forum as we are not able to authenticate or access account-specific information. Your best option is to talk with a Support Advisor. 

Please let me know if you have any further questions!