Shopify Payments it doesn't appear on shopping cart.

Imaginarycv
Visitor
1 0 0

Hi,

I have recently set up an online store to sell digital products, but I'm encountering an issue where only the PayPal payment option is visible. Other payment methods like Visa, Mastercard, and others are not appearing as options during the checkout process. I have enabled two-factor authentication, and my store is based in Portugal. I am unsure why the available payment options are limited.

 

Hope anyone's could help me.

Reply 1 (1)
Blair
Shopify Staff
Shopify Staff
1511 214 183

Hi @Imaginarycv,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with Shopify Payments, to ensure this gets resolved. To confirm I'm fully understanding, has Shopify Payments been activated on the shop?

 

I recommend confirming that you have successfully completed the set-up for Shopify Payments. This can be done by heading into the Settings > Payments  section of the Shopify admin. The information needed to complete your Shopify Payments account setup depends on the country where your store is based. To learn more about setting up your Shopify Payments, you can check out this How-To Video or our Shopify Payments documentation. 

 

If you have reviewed the steps outlined above, but continue to not see the option for credit cards at checkout, please feel free to Contact Support directly. This will allow for our advisor team to take a closer look as we wouldn't have access to account specific information through the Community. 

 

To contact us, you can:

 

  • Head over to our Support Page.
  • Log into your shop.
  • Select the topic 'Starting a store'.
  • Scroll to the bottom of the page to view all available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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