Shopify Payments not an option

jblumenzweig
New Member
3 0 0

Hello,

I am setting up my store and when I go to payments, there is no option for Shopify Payments? My address is in Washington State and it seems the option would be the first available at the top. Mine reads PayPal Express, Third-party providers, Amazon Pay, alternative methods and manual. I have not created any previous accounts or stores and do not currently accept credit cards. This is a first time store.

Any thoughts?

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Hank
Shopify Staff
Shopify Staff
1094 128 173

Hi, @jblumenzweig,

Hank here from Shopify.

That certainly seems strange, as you mentioned Shopify Payments (SP) should always be listed at the top (when available) in (Settings > Payments). Had you previously any issue switch setting up your payments or your store, or is this the first time you tried to set up the payments?

It may be a case that I need to take a closer look at this also, and query with the accounts team if needed.

Now as this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.

Once you reply to that email, I will look into this further for you.

All the best,

Hank

Hank | Social Care @ Shopify 
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jblumenzweig
New Member
3 0 0

This is the first time trying to set up payments. First time going to that section for that matter. Seemed strange nothing was there from Shopify.

 

Thanks for your help.

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Hank
Shopify Staff
Shopify Staff
1094 128 173

That is perfect, thank you for clarifying.

I sent you an email yesterday (28/1), so if you reply to that, I can take a closer look to see what the issue might be. 

Note that the email may have been routed to your junk/spam folder also. 

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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jblumenzweig
New Member
3 0 0
Hi Hank,
I did not receive your email and wonder if you can please send again?
Thank you,
Joe
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Hank
Shopify Staff
Shopify Staff
1094 128 173

Sure thing, Joe!

I will send that email to you now, once you reply there, I can take a closer look at this for you.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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